Best Price Guarantee
100% best price guarantee! When you book a room or offer directly via our website, by phone or by e-mail, you are always guaranteed to be offered the best available price. If you find a comparable offer at a cheaper rate on another website within 24 hours of booking a hotel via www.acasasuites.com and let us know at least 48 hours before your arrival, we will agree to charge the cheaper price minus a 10% discount on the room rate. As a direct booker, you can benefit from one of three free gifts.
Conditions regarding the reference price:
The reference price is publicly available and can be booked directly
- Same currency
- Same arrival and departure dates
- Same room category and number of guests
- Same services included
- Same payment conditions
- Same booking conditions (e.g. advance booking deadline, duration of stay)
- Same conditions regarding cancellations and booking alterations
The following rates are not covered by the best price guarantee:
- Corporate and group rates
- Travel agency rates
- Online auctions
- Reference rates on websites which only disclose the name of the hotel after the booking has been made
- Offers on websites which include the overnight accommodation as part of a package deal
- Websites or programmes that require membership or registration
- Reference prices from a mobile device such as a tablet or mobile phone
- No allowances are made for variations in prices due to currency fluctuations and different exchange rates.
Claims will not be accepted if the difference in price is less than CHF 5.00.