Best Price Guarantee

100% best price guarantee! When you book a room or offer directly via our website, by phone or by e-mail, you are always guaranteed to be offered the best available price. If you find a comparable offer at a cheaper rate on another website within 24 hours of booking a hotel via and let us know at least 48 hours before your arrival, we will agree to charge the cheaper price minus a 10% discount on the room rate. As a direct booker, you can benefit from one of three free gifts.

Conditions regarding the reference price:

The reference price is publicly available and can be booked directly

  • Same currency
  • Same arrival and departure dates
  • Same room category and number of guests
  • Same services included
  • Same payment conditions
  • Same booking conditions (e.g. advance booking deadline, duration of stay)
  • Same conditions regarding cancellations and booking alterations


The following rates are not covered by the best price guarantee:

  • Corporate and group rates
  • Travel agency rates
  • Online auctions
  • Reference rates on websites which only disclose the name of the hotel after the booking has been made
  • Offers on websites which include the overnight accommodation as part of a package deal
  • Websites or programmes that require membership or registration
  • Reference prices from a mobile device such as a tablet or mobile phone
  • No allowances are made for variations in prices due to currency fluctuations and different exchange rates.

Claims will not be accepted if the difference in price is less than CHF 5.00.

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