Q&A

Check-in is as of 3 p.m., check-out is until 11 a.m.

Check-in is guaranteed from 15:00. Early check-in is possible subject to availability and will be charged at CHF 30 per hour. You are welcome to deposit your luggage free of charge at reception before check-in.

Yes, our reception is staffed around the clock - you can check in at any time.

Regular check-out is until 11:00 am. Late check-out is possible - subject to availability - until 14:00 for CHF 30 per hour. After this time, an additional night will be charged.

You will need an identity card and a credit card. You will also be asked for your postal and email address at check-in.

No, you need to be there personally.

Yes, we are happy to store your luggage free of charge at reception. However, long-term storage is not possible.

Yes, in addition to the best price guarantee, we offer one of the following three direct booking benefits:

a) Restaurant & Bar voucher (worth CHF 20)

b) Early check-in* from 1 pm or

c) Late check-out* until 1 pm

*subject to availability

You can book via email to stay@acasasuites.com or directly on our website. If you have any questions we are happy to help you on the phone: +41 44 552 78 78

Yes, you need a credit card to guarantee your booking. If you do not have a credit card, please indicate this in your enquiry by email or telephone. We are happy to offer you the option of paying in advance by bank transfer.

You can find all the details about our cancellation conditions in our terms and conditions. In principle, individual bookings with the flexible rate can be changed and cancelled up to 3 pm 1 day before arrival. In the event of a later cancellation or no-show, 100% of the first night will be charged.

Reservations of 7 nights or more can be cancelled free of charge up to 28 days before arrival until 3 pm. Later cancellations, changes or no-shows will be charged at 50% of the first month's stay. From check-in, any cancellation or early departure will be charged at 100% of the full month.

With the prepaid rate there is no possibility of a refund from the time of booking.

In the event of a no-show, the hotel reserves the right to cancel the reservation the following day from 11:00 am.

Yes, we offer group rates and long-term rent. Please contact stay@acasasuites.com.

For longstays the following prices per month apply:

For group rates (> 10 rooms) we gladly inform you upon request (stay@acasasuites.com).

We accept Mastercard, Maestro, Visa, Amex, V-Pay, Diners, JCB, Union Pay. We accept cash in CHF and €.

Yes, a credit card authorisation (CHF 100/night, max. CHF 300) or a cash deposit is required on arrival.

For longstay rents of 2 months or more a deposit in the amount of one month's rent is due before arrival.

An environment fee of CHF 3.50 per guest per night applies.

Yes, company bookings with assumption of costs and invoice to company are possible on request.

The following regulations apply to no-shows:
With the flexible rate, the first night is charged at 100%.
For stays of 7 nights or more, 50% of the total booking amount will be charged.
For non-refundable rates, the total amount will be charged in any case.
In the event of a no-show, the hotel reserves the right to cancel the reservation from 11:00 a.m. on the following day.

Yes, there are paid and extra-wide parking spaces available in our underground car park as well as outdoor parking spaces in front of and next to the main entrance (CHF 29.- / 24h). No reservation necessary.

Yes, we have 6 charging stations (3 in the garage and 3 outside).

Zurich Oerlikon railway station is only a 5-minute walk away. From there, the airport and city centre can be reached in 5-10 minutes.

The airport is 8 minutes away from Acasa Suites by car. By train you can reach the airport in 5 minutes from Oerlikon railway station.

The main railway station can be reached in 5 minutes from Oerlikon station.

Acasa Suites is located in Oerlikon, a modern neighbourhood in the northern part of Zurich.

We do not offer a hotel transfer, but we can organise a taxi for you.

Monday - Friday: 07:00 am - 09:30 am

Saturday & Sunday: 07:00 am - 11:00 am

It depends on the rate booked. Breakfast can be added at any time for CHF 29 per person/day. Juices and hot drinks (coffee/tea) are included in the price.
We serve a high-quality breakfast buffet with various breads, pastries, meat & cheese, egg dishes, hot dishes, muesli, fruit, yoghurt, etc. We offer both gluten-free and lactose-free product options if required.

Yes, high-speed WiFi with 250 MBps is available free of charge throughout the hotel.

Yes, all rooms have smart TVs with HDMI connection and access to Netflix & Co. via your own account.

Yes, all rooms have a desk. There are also business booths in the lobby for general use.

Yes, there are two self-service laundry rooms with washing machine and dryer available for free use. Please book this service at the front office. Detergent is available from us for a fee or from the Denner shop next door. Alternatively, we also offer an external dry cleaning service for a fee.

Yes, we accept your post and distribute it to you.

Yes, ironing board and iron are available in every room at Acasa Suites.

Yes, all rooms have the option of cooling or heating (depending on the season).

No, we do not have room service. If you wish, you can order your food in the restaurant and take it to your room.

Every guest room at Acasa Suites has a fridge. We do not have a minibar, but you can find drinks, snacks etc. for sale in our vending machine on the ground floor.

Depending on the room category, a sofa bed can be arranged (possible in Acasa Suites and Rooftop Suites).

Yes, we offer serviced appartments. If you are interested, please contact sales@acasasuites.com or have a look here.

Yes

Yes, all rooms at Acasa Suites have a kettle and a Nespresso coffee machine.

At Acasa Suites all room categories except the Classic King/Twin Room have a kitchenette (Studio Suite) or fully equipped kitchen (Acasa Suite & Rooftop Suite) with cooker, microwave, fridge, crockery and cooking utensils. All room categories have a kettle and coffee machine.

Yes, some rooms have a balcony or terrace. Please indicate your request when booking - we will fulfil it depending on availability. The surcharge is CHF 30 per night and room.

The rooms are cleaned daily and the bed linen is changed every three days. Cleaning can be reduced or customised on request.
Our Longstay Comfort rate from 7 nights includes weekly room cleaning.

Yes, our bar offers delicious drinks and snacks.

Yes, the Acasa restaurant offers modern Italian cuisine from Monday to Saturday.

Breakfast:

Monday - Friday 7-9.30 am
Saturday - Sunday 7-11 am

Lunch/Dinner:

Monday-Friday 11.30 am - 10.00 pm (1.30 pm - 6 pm small menu)
Saturday: 12.30 pm - 10 pm (12.30 pm - 6 pm small menu)

Yes, all guests are welcome at Acasa Suites and inclusion in all areas is very important to us.

Yes, Acasa Suites has won various awards. For example, Acasa Suites was honoured with Swisstainable Level II engaged, World Luxury Hotel Awards 2021, Swiss Location Award and Kayak Travel Awards.

Acasa Suites offers 140 rooms and suites.

We do not offer a luggage service. We provide our guests with a luggage trolley with which you can bring your luggage to your room.

Yes, the gym is open around the clock and is equipped with modern equipment.

Yes, our spa with sauna and steam bath is open daily. If you wish to use it outside of the opening hours (5 pm - 10 pm) please let the front office know (it takes 30 minutes to heat up).

Yes, massages by external therapists recognised by health insurance companies are available on request and by appointment.

There is no specific security staff, but there is someone from our team on site around the clock. Each guest room has a safe.

No. The entire hotel is smoke-free. In the event of an offence, a special cleaning fee of at least CHF 250 will be charged.

Yes, there are ashtrays in front of the hotel and on the terrace.

Yes. There is a Denner shop (supermarket) right next to the hotel and a large Coop (supermarket) across the street. There is a pharmacy and other shops at Oerlikon railway station (5 min walk). Oerlikon also offers a wide range of restaurants and bars as well as a weekly market and various cultural events.

Yes, the neighbourhood is quiet and safe.

Halle 622 is just opposite and can be reached on foot in 2 minutes.

Halle 550 is less than a 5-minute walk away.

The Hallenstadion can be reached on foot in 10 minutes (alternatively you can take tram 11 from Oerlikon station: Total from Acasa Suites 12 minutes).

From Oerlikon station (5 minutes on foot) you can reach Zurich main station in 7 minutes by S-Bahn. The city centre is 10 minutes away by car.

Yes, the “Acasa Suite” room category is the perfect family room. It can be booked with a sofa bed and one bedroom for up to 4 people or with two bedrooms for up to 6 people. There is also enough space for a family in the Rooftop Suites (available with one or two bedrooms).

We are happy to provide you with a baby cot free of charge. Sofa beds are charged at CHF 50 per child per night and are available in the Acasa Suites and Rooftop Suites. We also have a few studio suites with sofa beds.

We do not offer babysitting but children are very welcome at Acasa Suites. There are high chairs in the restaurant, we provide free baby cots and all children receive a small gift from us.

Yes, it is possible to book connecting rooms (subject to availability). The 2-Bedroom Acasa Suite is a Classic King or Twin Room and an Acasa Suite with connecting door. The 2-Bedroom Rooftop Suite is a Rooftop Suite with a Classic King or Twin Room including connecting door and its own small corridor.

Yes, pets are welcome. There is a cleaning charge of CHF 35 per night and pet. Assistance dogs with proof stay with us free of charge.

Well-behaved, quiet dogs on a lead are welcome in the restaurant.

Yes, our meeting room offers space for up to 35 people and modern conference technology. Find details in our meeting and events brochure. If you are interested, please contact restaurant@acasasuites.com

Smaller printouts can be made at the front office (CHF 0.50/A4).

Yes, there are accessible rooms with adapted bathrooms, lifts and wide entrances. The public areas are barrier-free.
All details can be seen in our Ginto Listing. We are also a partner of Claire & George (accessible travel).

Yes, extra-wide parking spaces are available in the underground car park near the lift. There is another extra-wide disabled car park next to the hotel entrance. The barrier-free car parks are marked accordingly.

At Acasa Suites we endeavour to operate sustainably and make environmentally conscious decisions wherever possible. We avoid plastic wherever we can. For example, we have plastic-free packaging for the vanity sets and slippers, offer refillable soap dispensers, wooden key cards and have implemented many other sustainable measures. We minimise waste in general. We are also committed to internal and external environmental projects with the Environment Fee and support sustainable environmental and social projects. Find furtherdetails about our corporate social responsibility projects here.

The front office will be happy to help you around the clock +41 552 78 78 or you can send an email to our reservations department stay@acasasuites.com .

Yes, our front desk is staffed 24 hours a day. We have no spearat concierge service, however the front office team is happy to answer you questions.